While it is necessary to be decisive with KPIs, they must not be static. Flexibility is necessary in every aspect of business, including KPIs. They must change as the goals change. It is important to remember that KPIs can be improved even when they are successful, which means that they need to be reviewed and altered accordingly.
KPIs are often driven from the top down, and they are less effective when the initiative is inflexible. Allow the different departments to adjust KPIs according to their needs, and give them the authority to time implementing the KPIs so that their employees understand and embrace them. Employee buy in is essential to the KPI success. Additionally, coordinating the KPIs on a large scale can cause confusion. It is better to allow different role out times to avoid mistakes.
Showing initiative is having the ability take charge over a new or unknown situation. Having initiative is a way for employees to be more automatous in their day to day tasks. It will lead to and produce better problem solving skills. Mistakes will happen, but do not treat them as mistakes or errors, use them as learning events. Taking the responsibility to look after an issue or event by finding the answer, is what having a strong initiative is about.
· Recognize spots for improvement.
· Show some confidence, if you have an idea share it.
· Look for solutions, not problems.
· Offer to fill in when gaps occur.
· Don’t focus on or get discouraged by mistakes, learn from them.
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Tina Oliver, M.Ed.